Question: Who should I contact for repairs if my whole-house customization has come unglued?

Answer: To determine who to contact for repairs when something has come unglued, first identify the location: edge banding coming loose, door panel veneer peeling, or cabinet body joints cracking—each is handled differently. For normal after-sales service, contact the salesperson or installation supervisor you originally dealt with to report the repair. Our edge banding processes include PUR edge banding and laser edge banding; durability differs by process, so stating the location and process when reporting helps with assessment. If the ungluing is caused by a damp environment, it may not be covered by the warranty and must be confirmed based on the actual situation. Keep your purchase contract and repair records on file to make the process smoother.